本书自2006年第1版出版至今，深受好评，屡次重印。本书定位于本科教育，对物流系统规划与设计进行了较系统、全面的研究与分析。本书引用了国内外物流系统规划与设计的先进理论与方法，并结合我国物流系统的发展现状，对物流系统不同层面、不同环节规划与设计的理论和方法进行了阐述。全书共9章，包括物流系统的基本概念和理论、物流系统战略规划的制定、客户服务战略的规划与设计、库存管理战略的规划与设计、运输战略的规划与设计、物流节点战略的规划与设计、物流组织的规划与设计及物流系统的控制与评价等内容。

第1 章 物流系统规划与设计概述 ·································································································· 1

学习目标 ························································································································· 1

1.1 系统 ···································································································································· 1

1.2 物流系统 ···························································································································· 3

1.3 物流系统规划与设计的目标及原则 ·················································································· 9

1.4 物流系统规划与设计的内容 ··························································································· 14

1.5 物流系统规划与设计的步骤 ··························································································· 17

1.6 物流系统规划与设计的方法 ··························································································· 20

複习思考题 ······························································································································· 23

第2 章 物流系统战略规划 ············································································································ 24

学习目标 ·························································································································· 24

2.1 物流系统战略概述 ··········································································································· 24

2.2 物流系统战略规划的步骤 ······························································································· 26

2.3 物流战略环境分析方法 ··································································································· 36

複习思考题 ······························································································································· 43

第3 章 客户服务系统的规划与设计 ····························································································· 44

学习目标 ···························································································································· 44

3.1 客户服务的概念 ··············································································································· 44

3.2 客户服务系统的建立方法 ······························································································· 47

3.3 客户服务政策的种类 ······································································································· 53

3.4 订单处理系统 ·················································································································· 54

複习思考题 ······························································································································· 59

第4 章 库存系统的规划与设计 ···································································································· 60

学习目标 ···························································································································· 60

4.1 库存与库存管理 ··············································································································· 60

Contents

目 录V

4.2 物流需求的预测 ··············································································································· 62

4.3 确定订货批量 ·················································································································· 73

4.4 不确定条件下的库存水平的确定 ···················································································· 76

4.5 满足率与安全库存的规划 ······························································································· 78

4.6 库存分配决策 ·················································································································· 78

4.7 库存管理控制决策 ··········································································································· 81

4.8 库存管理的改善 ··············································································································· 86

複习思考题 ······························································································································· 89

第5 章 运输系统的规划与设计 ···································································································· 91

学习目标 ······························································································································ 91

5.1 运输系统概述 ·················································································································· 91

5.2 运输网路的规划与设计 ··································································································· 98

5.3 送货规划与管理 ············································································································· 101

5.4 多式联运规划设计 ········································································································· 112

複习思考题